-
Is this service
accredited by a recognized national or state agency?
-
Do they use
unassailable medical protocols?
-
Is all triage
performed only by Registered Nurses with extensive experience and
low attrition
rates?
-
Do they have a comprehensive orientation
program and maintain a continuous quality improvement program?
-
Do they indemnify
against their errors and omissions and carry adequate malpractice
insurance?
-
Are calls recorded
and individual encounter reports dispatched immediately upon
completion?
-
Does the service
provide an authoritative point of contact and follow-up on all
calls?
-
Is this an
unsubsidized service without strings?
-
Is the service
charge sustainable and
all-inclusive (i.e.
not a “teaser” rate)?
-
Can they provide
multiple references from organizations similar to ours?
-
Will their operating
system facilitate practice-specific
responses to our patients?
-
Do they have flexible hours of
coverage 24/7 and nurses on standby for surges?
FONEMED provides a positive response to
all of these critical questions. If the alternative vendors are
lacking in any of these areas, your practice faces physician and
patient dissatisfaction and vulnerability to legal action from
unhappy patients.
