Health Service Representatives

FONEMED strives to match your requirements with the most efficient solution.  Where appropriate we can use Health Service Representatives (HSRs) to handle medically-related,  non-clinical projects at competitive rates to commercial call centers and answering services.   The advantage of using HSRs rather than traditional customer service representatives include:

1) HSRs are selected and trained to provide skill levels appropriate to a medical environment.

2) HSRs are supervised by credentialed medical personnel.

3) HSRs operate in a medical call center with ready access to Registered Nurses when required. 

4) Documentation can be customized on our proprietary operating system to clients' medical specifications.