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Employment Information

REMOTE Registered Nurses - Telephone Triage

FONEMED’s Registered Nurses provide telephone triage and health advice to callers across North America.    We use computerized Schmitt/Thompson triage guidelines to assist in assessing patients' symptoms.  In addition to triage calls, we receive questions requesting information on medical conditions, medications, diagnostic tests, etc...  All calls are documented electronically and all telephone encounters are recorded.

FONEMED’s clients are primarily physician practices.   Clients have their patients' calls transferred to FONEMED when their offices are closed. The majority of hours are evenings, nights and weekends.

FONEMED currently has opportunities for nurses to work remotely from home. 

Qualifications and Experience

  • Three years recent clinical experience, pediatrics and adult.  Most triage calls are pediatric, and come from throughout North America. 

  • Minimum 1 year recent experience in telephone triage using electronic triage software and computerized medical protocols/guidelines is normally required for home-based nurses.

  • Experience using the Barton Schmitt/David Thompson guidelines will be an asset.

  • Strong communication skills.

  • Strong clinical assessment skills.

  • Ability to work in a fast-paced constantly changing environment, and maintain FONEMED standards of an average of 5-6 triage calls per hour.

  • Basic computer skills within a Windows environment and keyboarding ability.

  • Active RN licensure in state of residence. Must be willing to apply for additional licensure at employer’s request (reimbursement provided).

  • Bilingual English/Spanish or another language will be considered an asset.

EXPECTATIONS OF NURSE

  • Flexibility with hours, including being able to work 2-3 weekends a month.

  • Separate room with door to keep out regular family noise (also consider dog barking, etc.)

  • High speed internet access (no dial-up).

  • One uncompensated 4-hour on-call block per week (weekday nights).  If called in to work, normal pay will apply. 

  • Participation (via telephone) in staff meetings.

  • Full compliance with FONEMED policies and procedures, including HIPAA privacy requirements. 

Compensation and Hours

  • Per call rate

contact information

See www.medhunters.com/articles/knowThyselfOptionsWorkAtHome.html for general information about working from home.

Customer Service Representatives (CSRs)

CSRs are the initial point of contact for our callers.  Primary responsibilities are answering calls and submitting demographic information.

Qualifications

  • Minimum high school diploma.

  • Computer skills within a windows environment.

  • Good telephony and communication skills.

  • Previous call center experience an asset.

A two week orientation period is provided.  At this time all CSR positions are in Newfoundland.

Contact Information

Please forward resumes and cover letters to careers@fonemed.com.
 

Where to learn more about telephone triage

An internet search of telephone triage will yield a lot of information.  Some good triage web sites include: 
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