Products & Services

FONEMED provides outsourced medical call center services throughout North America, and call center setup assistance outside of North America. 

After-Hours Coverage for Medical Practices:

At night, on the weekends, or whenever your office is closed, we will provide your patients with triage and health advice and fax you an encounter report after every call.  We work with your answering service to assure that every call is handled according to your specifications, with a low monthly minimum charge. 

Corporate Health Services:

FONEMED's nurse advice is a great addition to your benefits package.  Whether you are a benefits provider, TPA, insurer, assistance helpline, or a case management company, FONEMED triage can seamlessly integrate with the other benefits and services you provide.  FONEMED also backs up Medicare and Medicaid services nationwide.  FONEMED's triage is available 24 hours a day, 7 days a week, via a toll-free number. 

Triage Software and Protocols:

FONEMED's triage software includes everything a nurse or doctor needs to perform telephone-based triage.  It was designed in coordination with experienced triage personnel, and builds on 10 years of experience in the health call center industry. The medical protocols of Dr. Barton Schmitt and Dr. David Thompson have been integrated, but other protocols can be plugged in just as easily.  

EXPOSURE HOTLINE:

With Florida Hospital Centra Care, FONEMED operates an award-winning 24/7 Hotline for occupational exposure to infectious body fluids, communicable diseases, unusual substances, pandemics and bio terrorism. It is available as a nationwide service or as an installed or hosted system.   Contact us for more information. 

International Call Center Setup:

FONEMED can assist you with the setup and operation of a health information center, in North America or internationally.  We provide pro-forma financials, technical specifications, translated triage software, medical protocols, policies and procedures and know-how to allow you to provide telephone-based triage to your local population. 

Inbound or Outbound calling:

FONEMED is extremely flexible in working with our clients to handle any of their calling needs.  The services our Registered Nurses and Health Service Representatives can perform include: home healthcare monitoring; utilization review; ED authorizations; patient follow-up; compliance monitoring; PCP assignment and referrals; complaint follow-up and appointment scheduling.  Contact us for more information.