Fonemed assessment programs provide a systematic approach to collecting data from members to identify potential risk factors and promote health and disease prevention. The Health Risk Assessment (HRA) program focuses on insuring maximum completion rates in the most effective manner. During the initial phases, members are encouraged to complete surveys electronically or by mail. Members who have not submitted surveys within 3-weeks post activation are contacted by phone by friendly health service specialists to complete the level-I, non-clinical care needs assessment. Responses to specific questions in the Level-I assessment indicating symptoms of concern, trigger escalation to a registered nurse for Level-II & III clinical assessment. The tiered assessment approach ensures that members who may require additional care are identified quickly and facilities early intervention for best health outcomes. Biometric monitor assistance is available for further knowledge of bio data and feedback.
24/7 Live Agent
Dedicated toll-free line for members wishing to call and complete assessment with live agent.
Up to 3 attempts to reach the member, varying the time of day and days of the week of those attempts.
Representatives are available to assist members in completing their assessment from 9 a.m. – 9 p.m. Monday – Friday.
Monthly upload of eligibility files.
Upload of Assessment Tool provided by client.
Predictive Health Analysis
Identification of health risks.
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Our goal is to assist healthcare providers delivering patient-centered care benefit from increased trust from patients, improved care coordination and play a substantial role in delivering high quality care when and where it is needed most. If you are looking for a partner that can help improve your organization’s ability to deliver personalized and accountable care in a cost-effective manner, we would love to hear from you.