Where’s a nurse when you really need one?

A phone call away.

Specially trained and licensed RNs evaluate patient symptoms, offer medical advice based on the gold-standard Schmitt/Thompson protocols and document encounters in secure systems to manage protected health information.

What We Provide

URAC accredited Fonemed provides nurse advice services to physician practices, benefits providers, EAPs, hospitals, universities, TPAs, job corps centers, health crisis hotlines, distributors/resellers, case management organizations and home healthcare monitoring organizations. We currently serve more than 2,300 client sub-groups throughout the U.S., Canada and the Caribbean. Our service saved them over $30 million in 2013 and gained a client and patient satisfaction rating of more than 95%.

24/7 Evaluation

Patient symptom evaluation via the phone by specially trained licensed registered nurses

Toll-Free Number

Dedicated toll-free number with customized greeting


Comprehensive symptom-based assessment using the gold standard Schmitt/Thompson Protocols

Health Information

Key supplementary and preventive health information


Encounter documentation for inclusion in Electronic Medical Records

Customized Data

Customized data gathering questions as requested

Health Management Software

Client-specific information loaded into Fonemed Health Management Software platform

On-Call Schedules

Maintenance of physician on-call schedules as applicable

Audio Health Information

An audio Health Information Library compliments our nurse advice line service with information on more than 2,000 topics

Partner With Us

Our goal is to assist healthcare providers delivering patient-centered care benefit from increased trust from patients, improved care coordination and play a substantial role in delivering high quality care when and where it is needed most. If you are looking for a partner that can help improve your organization’s ability to deliver personalized and accountable care in a cost-effective manner, we would love to hear from you.