medical triage mental health patients
behavioral health patient triage

A behavioral health program means a brighter future for all.

Our behavioral health program offers personalized supportive counseling to individuals coping with a mental illness, behavioral health issue and/or addiction. The program is designed to support individuals diagnosed with a mental illness including those transitioning back into their community post-hospitalization. Caring, experienced behavioral health staff offer hope by providing the tools necessary to cope and progressively enrich their lives.


What Fonemed Provides

Needs Assessment

Comprehensive behavioral health needs assessment carried out by a trained registered nurse (RN).

Structured Care Plan

Initiation of a structured care plan with approval from the primary healthcare or mental health provider that allows for the identification of supplementary community programs.

24/7 Registered Nurses On Call

24/7 Registered Nurses on call outside of dedicated behavioral health case manager coverage hours for the provision of nurse advice line and information triage services.


Escalation to alternate mental health professionals available.


Encounter documentation for PCP and Electronic Medical Records

Web Portal Access

Secure behavioral health tele-health system dashboard and web portal access for physicians, caregivers, family and patients to information for which they have the appropriate permissions

Appointment/Medication Reminders

Supplementary health education and appointment/medication reminders provided via preferred method of contact

Treatment Monitoring

Medication and treatment adherence monitoring

Partner With Us

Our goal is to assist behavioral healthcare providers delivering patient-centered care benefit from increased trust from patients and improved care coordination. A nurse advice line play a substantial role in delivering licensed and qualified care when and where it is needed most. If you are looking for a behavioral health triage partner that can help improve your university health service organization’s ability to deliver personalized and accountable care in a cost-effective manner, we would love to hear from you.