Our Commitment to Privacy
At Fonemed, protecting your privacy is our top priority. This policy explains how we collect, use, and safeguard your personal information when you use our services, and outlines your rights regarding your data.
1. Scope and Applicability
This Privacy Policy applies to Fonemed’s services, detailing our practices for managing personal health information (PHI) and other personal information as part of our telehealth services.
2. Information We Collect
We collect personal information only as necessary to provide our services. The types of information we collect may include:
- Personal Health Information (PHI): Information you provide to receive healthcare services, including symptoms, diagnosis, and care plans.
- Contact Information: Such as name, address, phone number, and email.
- Technical Information: For security and operational purposes, such as IP addresses, browser type, device identifiers, and usage data when interacting with our services.
3. Purpose and Use of Information
We use your personal information solely to provide, improve, and personalize our services. This includes:
- Facilitating healthcare services, such as virtual consultations and health assessments.
- Communicating with you regarding your healthcare or our services.
- Ensuring secure access to our systems and improving service quality through audits and feedback.
- Meeting legal and regulatory requirements in line with healthcare and privacy laws (e.g., HIPAA, PIPEDA, and PHIA).
4. Data Sharing and Disclosure
Fonemed does not sell or rent your personal information. We may share information only in specific instances:
- With Your Consent: If required, we’ll seek your permission before sharing.
- Service Providers: We work with third-party providers for data storage, IT security, and operational support. These providers are bound by confidentiality agreements and strict data protection standards.
- Legal Compliance: We may disclose information if required by law or to protect our legal rights.
5. Data Security
Fonemed is committed to maintaining the confidentiality, integrity, and availability of your data. Our security measures include:
- Encryption: Data is encrypted both in transit and at rest using AES-256 encryption.
- Access Controls: Fonemed adheres to a strict access control policy, ensuring that only authorized personnel can access your data.
- Continuous Monitoring: We use monitoring tools to detect and respond to potential threats promptly.
6. Data Retention and Disposal
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. When data is no longer needed, it is securely deleted or destroyed.
7. Your Privacy Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access and Correction: You have the right to request access to and correction of your information.
- Data Portability: You may request a copy of your personal data.
- Deletion: You may request deletion of your data, where legally permitted.
- Withdraw Consent: If processing is based on consent, you may withdraw your consent at any time.
To exercise these rights, please contact us using the contact information provided below.
8. Changes to This Policy
We may update this policy periodically. Any changes will be reflected on this page, and we’ll notify you as required by law.
9. Contact Us
For questions or concerns regarding this Privacy Policy, please contact our Privacy team by:
- Email: [email protected]
- Telephone: 800-223-1628
- Mail:
Fonemed (Canada Office)
1 Crosbie Pl, Suite 202
St. John’s, NL A1B 3Y8
Fonemed (United States Office)
3 Lincoln Dr,
Ventura, CA 93001