Nurse Triage Advice and Assessments

A doctor can’t always be available to their patients. But Fonemed can. When a patient reaches out for help to our virtual care services, they will encounter an empathetic and licensed healthcare professional. A fully licensed registered nurse will provide health information or evaluate symptoms and base all medical advice on Schmitt-Thompson protocols. After care advice is given, we provide documentation to health organizations through Fonemed’s secure cloud-based system. It was created specifically to manage health information safely and easily.

Experienced & Compassionate Professionals

From the comfort of home, patients and caregivers can speak with a supportive and experienced licensed registered nurse. Our team of nurses averages at least 10 years of experience.

24/7/365 Evaluation

Trained professionals are available whenever your patients need them to assist and provide nursing advice. That advice can be delivered via telephone, text and video.

Consistent Assessments

Based on the industry gold-standard Schmitt Thompson Protocols, comprehensive and consistent symptom-based assessments are conducted by registered nurses.

Seamless Integration

For over 25 years, Fonemed has been seamlessly integrating our technology and teams with client systems and processes across the globe.

Business Intelligence Dashboard

Providing real-time access to comprehensive call information, including: demographic data, disposition analysis, call trends, performance, and satisfaction levels.

A Call To Fonemed Can Help…

+10 million

People Helped
Fonemed has provided 24/7 and after-hours nurse triage via the telephone to more than 10 million individuals throughout North America.


Satisfaction Rating
The Fonemed nurse advice line service has a client and patient satisfaction rating of more than 98%.


Client Sub-Groups
Fonemed’s extensive nurse triage protocols serve over 3,700 client sub-groups throughout the U.S., Canada and the Caribbean.

Having a nurse there for me during symptoms that didn’t require hospitalization reduced my anxiety and saved our family thousands in an ER visit that wasn’t necessary.


I called this service twice now when my child was very sick. The nurse was so helpful; she explained temperature to me –it was so informative. I’ve recommended this service to other parents.


This is a good service to have when you don’t have a family doctor. The nurses do an amazing job.


Let’s Chat

Would you like to find out how Fonemed’s personalized and compassionate approach to virtual care can help your organization’s patients? We’d be happy to talk with you and answer all your questions. Please fill out the form, and a representative will reach out to you shortly.