What is the Benefit of Telephone Triage Nurses?
I am asked all the time to explain the benefits of telephone advice nurses. The answer is simple – nurses empower individuals to make informed health care decisions. That may mean a simple determination of whether a physician visit is required for physical ailments or addresses caller questions on how one regains or retains optimum health. The use of clinical protocols helps nurses determine the severity of the patient’s symptoms and educate patients to ensure appropriate guidance to the most appropriate level of care in an appropriate time frame.