To All The Incredible Nurses Out There – A Heartfelt Thanks

I want to extend a warm and special word of appreciation and thanks to nurses everywhere, and especially to our nurses at Fonemed, for the exemplary commitment and dedication you have brought to your job during the COVID-19 pandemic. We all turn to nurses when we, or someone we know or love, are injured, ill or distressed. From the very beginning of the global COVID-19 pandemic, nurses around the world have been there for us; selfless, patient, attentive and empathetic.

The Canadian Theme of 2021 National Nurses Week is #WeAnswerTheCall, but it is very fitting for both countries. The nurses at Fonemed have done this literally and figuratively. They have worked tirelessly in difficult circumstances and made many personal sacrifices in the interest of patients and their families. They have touched many lives and have been touched by those on the other end of the phone line.

For over 25 years, Fonemed has provided people with access to professional healthcare services without having to leave their home. Through our relationships with clients and our proprietary technology, our nurses bring care, compassion, and clinical advice and triage to millions of people. Fonemed nurses are specially trained to provide triage through technology. During the COVID-19 pandemic, the demand for virtual healthcare services increased exponentially and our nurses stepped up to meet the challenge.  With a caller satisfaction rate over 98 percent, it speaks volumes to the value of their work.  Our nurses take pride in offering easily accessible nursing advice of the highest quality, and in knowing they are helping reduce excess burden on hospitals, clinics and doctors’ offices, and we take pride in them.

During National Nurses Week, which runs from May 6-12 in the United States and May 10-16 in Canada, we want to take this opportunity to acknowledge all of the incredible nurses that have gone above and beyond the call of duty to help people during this global crisis. To our own nursing staff, on behalf of our Board of Directors, our management team, and myself, I offer a heartfelt thank you for everything you do in the service of others and for “answering the call”.


Charlene Brophy

President and CEO