We help people with chronic diseases live normal lives.

Fonemed offers the first disease management program based on clinical protocols and best practice guidelines specifically designed for remote use in managing chronic diseases such as:

  • diabetes
  • COPD
  • asthma
  • CHF and
  • behavioral health

Our disease management program, developed with support from the government of Canada, draws on the US Coleman, Wagner and Veterans Administration models, as well as the Whole Health Program of Great Britain and more than 17 years of our own experience providing remote care in the telehealth industry.

Using telehealth as a key element in the continuum of care, we improve the patient experience, stratify patient populations, provide expanded touch points and significantly reduce costs. We support newly diagnosed patients as well as patients at every stage of their diseases. This includes both short-term programs to reduce hospital readmissions and longer term disease management.

Our Disease Management Service Offering

Patient Enrollment

Enrollment of patients who have been diagnosed with a chronic disease and development of care plans for physician approval

Health Risk Assessment

Completion of health risk assessment to address co-morbidities, medication reconciliation and ADL

Disease Management Program

Dedicated disease management program with nurses available 7 days per week from 9 a.m. to 5 p.m.

Nurse Triage

24/7 nurse advice line services available for any symptomatic patient calls outside of dedicated disease management coverage hours

Physician Escalation

Physician escalation 24/7 (optional)


Coordination with device suppliers and systems managers

Encounter Documentation

Encounter documentation for primary care physicians and EMRs

Web Portal

Web portal providing secure access for physicians, caregivers, patients and their relatives to information for which they have the appropriate permissions

Appointment/Medication Remiders

Supplementary health education and appointment/medication reminders provided via patient-preferred method of contacts

Proven Results In Disease Management

Our core Disease Management Program involves frequent interaction with patients and the continuous availability of health counseling costs that are about half of the price that of a single visit by a nurse. In similar comprehensive approaches over a three-year period, the Whole System Demonstrator Programme of the British Department of Health showed that if used correctly, telehealth can deliver a 20% reduction in emergency admissions, a 14% reduction in elective admissions and a 14% reduction in bed days. More strikingly, they also demonstrate a 45% reduction in mortality rates. In more than 2 million patient encounters, Fonemed has consistently shown an ROI of more than 200% for our remote nurse advice programs and saved our clients more than $30 million in 2013.

Contact us today to learn more about our triage software services for population health management including covid-19 specific nurse advice and remote monitoring.

Become a Disease Management Provider